FAQ's
What is the Refundable Credit Card Hold?
Since we won’t know the actual price of some weighted products until the order is assembled, the refundable credit card accounts for any variances in weight. This is also used for products which are substituted that are of a higher value than the original products.
You will be charged for the estimated price plus the refundable hold upon placing the order, then you will be issued a refund for any variances in price once the order has been assembled and the actual total is known. Please note that it may take 2-3 business days for the refund to be reflected on your bank statement.
For example:
You order meat for $14.99 per pound, delivery is $10 and with the $20 refundable credit card hold, the total credit card charge comes to $44.99.
After assembling the order, the price of the steak is actually $15.49, which is $0.50 over the estimated price.
We automatically refund you $19.50 from the refundable credit card hold and email you a revised total that shows the refund which you will also see on your credit card statement, so all you pay for is the actual price plus delivery.
Where do you ship to?
We deliver to all five boroughs of New York City.
How long will it take to get my order?
You can select your time slot at checkout. We offer delivery for same and next day, in addition to giving you the option to order a few days in advance.
Can I pickup my order?
Yes you can! You can select pickup or delivery at the last step of your checkout.
Can I request special instructions for my order?
You can add notes on the "Cart" page to add your special requests.
Any question?
You can contact us at 212-755-3566 and we will be happy to assist you.
Since we won’t know the actual price of some weighted products until the order is assembled, the refundable credit card accounts for any variances in weight. This is also used for products which are substituted that are of a higher value than the original products.
You will be charged for the estimated price plus the refundable hold upon placing the order, then you will be issued a refund for any variances in price once the order has been assembled and the actual total is known. Please note that it may take 2-3 business days for the refund to be reflected on your bank statement.
For example:
You order meat for $14.99 per pound, delivery is $10 and with the $20 refundable credit card hold, the total credit card charge comes to $44.99.
After assembling the order, the price of the steak is actually $15.49, which is $0.50 over the estimated price.
We automatically refund you $19.50 from the refundable credit card hold and email you a revised total that shows the refund which you will also see on your credit card statement, so all you pay for is the actual price plus delivery.
Where do you ship to?
We deliver to all five boroughs of New York City.
How long will it take to get my order?
You can select your time slot at checkout. We offer delivery for same and next day, in addition to giving you the option to order a few days in advance.
Can I pickup my order?
Yes you can! You can select pickup or delivery at the last step of your checkout.
Can I request special instructions for my order?
You can add notes on the "Cart" page to add your special requests.
Any question?
You can contact us at 212-755-3566 and we will be happy to assist you.